Detailed comparison across 10 dimensions
Winner: Surveymonkey
SurveyMonkey clearly comes out ahead of Zonka Feedback on Staquest's weighted six-dimension score. SurveyMonkey has a free tier; Zonka Feedback does not. Paid plans start at $30/mo for SurveyMonkey and $199/mo for Zonka Feedback.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Momentive | Zonka Feedback |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentSales & CRM | MarketingDevelopmentAI & Machine Learning |
| Categories | customer-successcollaboration | customer-success |
| Website | Visit | Visit |
Surveymonkey
flat
flat
per user
per user
custom
flat
flat
| Feature | surveymonkey | zonka-feedback |
|---|---|---|
| 10 Questions Per Survey | ||
| 20+ Premium Integrations | ||
| 100,000 Responses Per Year | ||
| Advanced Targeting & User Segmentation | ||
| 15,000 Yearly Responses | ||
| Ai-Powered Themes, Entities & Sentiment Analysis | ||
| 50,000 Responses Per Year | ||
| Case Management & Closed-Loop Workflows | ||
| Advanced Analysis (A/B Testing, Multi-Survey Analysis) | ||
| Case Management & Cx Automation | ||
| Advanced Security (Hipaa Compliance, Saml Sso) | ||
| Contact & User Journey Tracking | ||
| Advanced Survey Controls (Branching, Block Randomization, Multilingual Surveys) | ||
| Customizable & Multilingual Surveys | ||
| Ai-Powered Creation | ||
| Customizable Ai (Add/Edit Themes, Business Entities) | ||
| All Features Of The Advantage Plan | ||
| Cx Automation & Workflows | ||
| Collaboration Features | ||
| Granular Frontline & Location-Level Intelligence | ||
| Custom Branding | ||
| Key Driver Identification | ||
| Custom Legal Terms | ||
| Location & Agent-Based Cx Management | ||
| Data Exports | ||
| Location, Agent & Entity Insights | ||
| Ideal For Short-Term Projects | ||
| Multi-Channel Surveys (Email, Sms, Whatsapp, Kiosks, Web, In-App, Offline) | ||
| Phone Support | ||
| Nps, Ces, Csat Impact Analysis |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, SurveyMonkey comes out ahead overall, though Zonka Feedback can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
SurveyMonkey's paid plans start at $30/mo and Zonka Feedback's start at $199/mo, so SurveyMonkey is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
SurveyMonkey offers a free tier; Zonka Feedback does not currently list one.
SurveyMonkey scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
