Detailed comparison across 10 dimensions
Winner: Survicate
Survicate clearly comes out ahead of Zonka Feedback on Staquest's weighted six-dimension score. Survicate has a free tier; Zonka Feedback does not. Paid plans start at $199/mo for Zonka Feedback and $114/mo for Survicate.
| Overview | ||
|---|---|---|
| Type | hybrid | saas tool |
| Company | Zonka Feedback | Survicate |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentAI & Machine Learning | MarketingDevelopmentSales & CRM |
| Categories | customer-success | customer-successcrm |
| Website | Visit | Visit |
Survicate
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freemium
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| Feature | zonka-feedback | survicate |
|---|---|---|
| 20+ Premium Integrations | ||
| 1 Dashboard | ||
| Advanced Targeting & User Segmentation | ||
| 10 Dashboards | ||
| Ai-Powered Themes, Entities & Sentiment Analysis | ||
| 10 User Seats | ||
| Case Management & Closed-Loop Workflows | ||
| 100 Data Points | ||
| Case Management & Cx Automation | ||
| 1:1 Human Training | ||
| Contact & User Journey Tracking | ||
| 2 Teams | ||
| Customizable & Multilingual Surveys | ||
| 25 Survey Responses | ||
| Customizable Ai (Add/Edit Themes, Business Entities) | ||
| 25+ Integrations | ||
| Cx Automation & Workflows | ||
| Advanced Survey Logic | ||
| Granular Frontline & Location-Level Intelligence | ||
| All Integrations Available | ||
| Key Driver Identification | ||
| Custom Branding | ||
| Location & Agent-Based Cx Management | ||
| Custom Branding, Incl. Css | ||
| Location, Agent & Entity Insights | ||
| Custom Number Of Dashboards | ||
| Multi-Channel Surveys (Email, Sms, Whatsapp, Kiosks, Web, In-App, Offline) | ||
| Custom Tos, Dpa, And Nda | ||
| Nps, Ces, Csat Impact Analysis | ||
| Custom User Seats & Teams |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Survicate comes out ahead overall, though Zonka Feedback can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Zonka Feedback's paid plans start at $199/mo and Survicate's start at $114/mo, so Survicate is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Survicate offers a free tier; Zonka Feedback does not currently list one.
Survicate scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
