Detailed comparison across 10 dimensions
Tawk.to and Zendesk score closely across Staquest's six weighted dimensions, with no decisive overall winner. Tawk.to has a free tier; Zendesk does not. Zendesk's paid plans start at $25/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | tawk.to | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| Industries | DevelopmentMarketingAI & Machine Learning | MarketingSales & CRMAI & Machine Learning |
| Categories | customer-successai-chatbot | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
freemium
per user
per user
per user
per user
per user
per user
per user
custom
| Feature | tawkto | zendesk |
|---|---|---|
| 1880+ Emoji | ||
| 1,000+ Apps And Integrations | ||
| 45+ Languages | ||
| 1,000+ Integrations | ||
| Agent > Agent Messaging | ||
| Advanced Data Protection | ||
| Agent Alerts | ||
| Advanced Sandbox Capabilities | ||
| Aliases | ||
| Audit Logs | ||
| Attention Bubble | ||
| Basic Automation | ||
| Automated Translation (Beta) | ||
| Business Hours | ||
| Ban/Unban Visitors | ||
| Community Forums | ||
| Chat Pages | ||
| Contextual Workspaces | ||
| Crm | ||
| Custom Agent Roles | ||
| Custom Tabs | ||
| Custom Agent Roles And Permissions | ||
| Departments | ||
| Custom Reporting And Real-Time Analytics | ||
| Desktop Notifications | ||
| Customer Satisfaction Surveys (Csat) | ||
| Detailed Reporting | ||
| Customizable Performance And Scale | ||
| Domain Restriction | ||
| Data Location Options |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Tawk.to offers a free tier; Zendesk does not currently list one.
Zendesk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
