Detailed comparison across 10 dimensions
Winner: Tawk.to
Tawk.to clearly comes out ahead of Zoho Desk Zia on Staquest's weighted six-dimension score. Both offer a free tier.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | tawk.to | Zoho Corporation |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketingAI & Machine Learning | DevelopmentMarketing |
| Categories | customer-successai-chatbot | ai-chatbot |
| Website | Visit | Visit |
Tawk.to
freemium
freemium
per user
per user
per user
per user
| Feature | tawkto | zoho-desk-zia |
|---|---|---|
| 1880+ Emoji | ||
| Ai For Live Chat | ||
| 45+ Languages | ||
| Answer Bot | ||
| Agent > Agent Messaging | ||
| Auto-Tagging | ||
| Agent Alerts | ||
| Guided Conversations | ||
| Aliases | ||
| Sentiment Analysis | ||
| Attention Bubble | ||
| Ticket Field Predictions | ||
| Automated Translation (Beta) | ||
| Zia Ai Assistant | ||
| Ban/Unban Visitors | ||
| Chat Pages | ||
| Crm | ||
| Custom Tabs | ||
| Departments | ||
| Desktop Notifications | ||
| Detailed Reporting | ||
| Domain Restriction | ||
| Email Ticketing System | ||
| File Transfer | ||
| Geo Ip Tracking | ||
| Group Messaging | ||
| High Load Dashboard | ||
| Hosted Knowledge Base | ||
| In-Chat Payments (Beta) | ||
| Javascript Api |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Tawk.to comes out ahead overall, though Zoho Desk Zia can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Tawk.to and Zoho Desk Zia offer a free tier.
Tawk.to scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
