Detailed comparison across 10 dimensions
Winner: Tidio Lyro
Tidio Lyro clearly comes out ahead of Tidio on Staquest's weighted six-dimension score. Tidio Lyro has a free tier; Tidio does not. Paid plans start at $39/mo for Tidio Lyro and $24.17/mo for Tidio.
| Overview | ||
|---|---|---|
| Type | hybrid | ai tool |
| Company | Tidio | Tidio |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketing | MarketingAI & Machine LearningE-Commerce |
| Categories | ai-chatbot | ai-customer-serviceai-chatbot |
| Website | Visit | Visit |
Tidio Lyro
custom
freemium
usage based
flat
usage based
usage based
usage based
custom
| Feature | tidio-lyro | tidio |
|---|---|---|
| Dedicated Success Manager | ||
| 10,000+ Lyro Ai Conversations Included | ||
| 100 Flows Visitors Reached | ||
| 5,000 Lyro Ai Conversations Included | ||
| 50 Lyro Ai Agent Conversations (One-Off) | ||
| 50 One-Time Lyro Ai Conversations | ||
| Advanced Analytics | ||
| 50% Ai Resolution Guarantee | ||
| Advanced Copilot | ||
| Autonomous Ai Agent | ||
| Ai Insights & Csat | ||
| Basic Chatbot Builder | ||
| Automatic Chat Assignment | ||
| Email Ticketing | ||
| Automatic Reply | ||
| Everything In Lower Tiers | ||
| Basic Analytics | ||
| Hipaa/Compliance Features | ||
| Compliance | ||
| Knowledge Base Integration | ||
| Custom Analytics | ||
| Live Chat | ||
| Custom Branding | ||
| Premium Support | ||
| Custom Limits | ||
| Renewable Monthly Conversation Quota | ||
| Custom Number Of Seats | ||
| Social Media Integrations | ||
| Departments | ||
| Unlimited Conversations |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Tidio Lyro comes out ahead overall, though Tidio can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Tidio Lyro's paid plans start at $39/mo and Tidio's start at $24.17/mo, so Tidio is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Tidio Lyro offers a free tier; Tidio does not currently list one.
