Detailed comparison across 10 dimensions
Zammad and Zendesk score closely across Staquest's six weighted dimensions, with no decisive overall winner. Neither lists a free tier. Paid plans start at $9/mo for Zammad and $25/mo for Zendesk.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | Zammad GmbH | - |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | moderate |
| Integration | - | medium |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopment | MarketingSales & CRMAI & Machine Learning |
| Categories | customer-success | communicationai-customer-serviceai-chatbotcrm |
| Website | Visit | Visit |
per user
per user
per user
per user
per user
per user
per user
per user
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per user
custom
| Feature | zammad | zendesk |
|---|---|---|
| Business Hours | ||
| Service Level Agreements (Slas) | ||
| All Professional V2 Features | ||
| 1,000+ Apps And Integrations | ||
| All Starter V2 Features | ||
| 1,000+ Integrations | ||
| Branding | ||
| Advanced Data Protection | ||
| Chat | ||
| Advanced Sandbox Capabilities | ||
| Core Workflows | ||
| Audit Logs | ||
| Deeper Reporting Possibilities (With Elasticsearch Access Via Grafana) | ||
| Basic Automation | ||
| Device Management | ||
| Community Forums | ||
| Email (Unlimited Addresses) | ||
| Contextual Workspaces | ||
| Custom Agent Roles | ||
| Individual Fields | ||
| Custom Agent Roles And Permissions | ||
| Individual Roles | ||
| Custom Reporting And Real-Time Analytics | ||
| Integration With Gitlab And Github | ||
| Customer Satisfaction Surveys (Csat) | ||
| Iso27001 Certified | ||
| Customizable Performance And Scale | ||
| Knowledge Base (Multilingual) | ||
| Data Location Options |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
Zammad's paid plans start at $9/mo and Zendesk's start at $25/mo, so Zammad is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Zammad scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
Zammad is open source. The feature comparison and dimension scores above cover the full breakdown.
