Detailed comparison across 10 dimensions
Winner: Zoho Desk
Zoho Desk clearly comes out ahead of Zendesk Guide on Staquest's weighted six-dimension score. Zoho Desk has a free tier; Zendesk Guide does not. Paid plans start at $9/mo for Zoho Desk and $55/mo for Zendesk Guide.
| Overview | ||
|---|---|---|
| Type | hybrid | hybrid |
| Company | Zoho Corporation | Zendesk |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopment | MarketingDevelopment |
| Categories | customer-success | customer-success |
| Website | Visit | Visit |
Zoho Desk
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custom
| Feature | zoho-desk | zendesk-guide |
|---|---|---|
| Community Forums | ||
| Advanced Reporting | ||
| Advanced Features | ||
| Blueprint Process Builder | ||
| Advanced Reporting And Analytics | ||
| Custom Domain | ||
| Advanced Workflow Capabilities | ||
| Customer Management | ||
| Ai-Powered Tools | ||
| Direct Assignment | ||
| Basic Reporting And Analytics | ||
| Email Ticketing | ||
| Chat | ||
| Help Center | ||
| Csat Surveys | ||
| Live Chat | ||
| Customization Options | ||
| Multi-Brand Help Centers | ||
| Enhanced Security Measures | ||
| Multi-Department Ticketing | ||
| Messaging | ||
| Predefined Slas | ||
| Multilingual Support | ||
| Product-Based Ticket Management | ||
| Social Messaging Channels | ||
| Public Knowledge Base | ||
| Ticketing | ||
| Round-Robin Assignment | ||
| Voice Support | ||
| Sentiment Analysis |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zoho Desk comes out ahead overall, though Zendesk Guide can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Zoho Desk's paid plans start at $9/mo and Zendesk Guide's start at $55/mo, so Zoho Desk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Zoho Desk offers a free tier; Zendesk Guide does not currently list one.
Zoho Desk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
