Detailed comparison across 10 dimensions
Winner: Zoho Desk
Zoho Desk clearly comes out ahead of Zendesk on Staquest's weighted six-dimension score. Zoho Desk has a free tier; Zendesk does not. Paid plans start at $25/mo for Zendesk and $9/mo for Zoho Desk.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | - | Zoho Corporation |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | moderate | - |
| Integration | medium | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingSales & CRMAI & Machine Learning | MarketingDevelopment |
| Categories | communicationai-customer-serviceai-chatbotcrm | customer-success |
| Website | Visit | Visit |
Zoho Desk
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| Feature | zendesk | zoho-desk |
|---|---|---|
| Community Forums | ||
| Sla Management | ||
| 1,000+ Apps And Integrations | ||
| Advanced Reporting | ||
| 1,000+ Integrations | ||
| Blueprint Process Builder | ||
| Advanced Data Protection | ||
| Custom Domain | ||
| Advanced Sandbox Capabilities | ||
| Customer Management | ||
| Audit Logs | ||
| Direct Assignment | ||
| Basic Automation | ||
| Email Ticketing | ||
| Business Hours | ||
| Help Center | ||
| Contextual Workspaces | ||
| Live Chat | ||
| Custom Agent Roles | ||
| Multi-Brand Help Centers | ||
| Custom Agent Roles And Permissions | ||
| Multi-Department Ticketing | ||
| Custom Reporting And Real-Time Analytics | ||
| Predefined Slas | ||
| Customer Satisfaction Surveys (Csat) | ||
| Product-Based Ticket Management | ||
| Customizable Performance And Scale | ||
| Public Knowledge Base | ||
| Data Location Options | ||
| Round-Robin Assignment |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zoho Desk comes out ahead overall, though Zendesk can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Zendesk's paid plans start at $25/mo and Zoho Desk's start at $9/mo, so Zoho Desk is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Zoho Desk offers a free tier; Zendesk does not currently list one.
Zoho Desk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
