Detailed comparison across 10 dimensions
Winner: Zoho CRM
Zoho CRM clearly comes out ahead of Zoho Desk Zia on Staquest's weighted six-dimension score. Both offer a free tier. Zoho CRM's paid plans start at $20/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Zoho Corporation | Zoho Corporation |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketing | MarketingData & AnalyticsSales & CRM |
| Categories | ai-chatbot | ai-chatbotcrm |
| Website | Visit | Visit |
Zoho CRM
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| Feature | zoho-desk-zia | zoho-crm |
|---|---|---|
| Ai For Live Chat | ||
| Accounts | ||
| Answer Bot | ||
| Advanced Administration | ||
| Auto-Tagging | ||
| Advanced Customization | ||
| Guided Conversations | ||
| Approval Processes | ||
| Sentiment Analysis | ||
| Augmented Analytics | ||
| Ticket Field Predictions | ||
| Blueprint | ||
| Zia Ai Assistant | ||
| Cadences | ||
| Call Logs | ||
| Canvas | ||
| Client Scripts | ||
| Comprehensive Ai (Zia) | ||
| Contacts | ||
| Cpq | ||
| Custom Ai/Ml Platform | ||
| Custom Functions | ||
| Custom Modules | ||
| Data Preparation | ||
| Data Storytelling | ||
| Deals | ||
| Email Intelligence | ||
| Enhanced Feature Limits | ||
| Events | ||
| Google Ads Integration |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zoho CRM comes out ahead overall, though Zoho Desk Zia can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Zoho Desk Zia and Zoho CRM offer a free tier.
Zoho CRM scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
