Detailed comparison across 10 dimensions
Winner: Zoho Desk
Zoho Desk clearly comes out ahead of Zoho Desk Zia on Staquest's weighted six-dimension score. Both offer a free tier. Zoho Desk's paid plans start at $9/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Zoho Corporation | Zoho Corporation |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | DevelopmentMarketing | MarketingDevelopment |
| Categories | ai-chatbot | customer-success |
| Website | Visit | Visit |
Zoho Desk
freemium
per user
per user
per user
per user
per user
per user
per user
per user
| Feature | zoho-desk-zia | zoho-desk |
|---|---|---|
| Sentiment Analysis | ||
| Zia Ai Assistant | ||
| Ai For Live Chat | ||
| Advanced Reporting | ||
| Answer Bot | ||
| Blueprint Process Builder | ||
| Auto-Tagging | ||
| Community Forums | ||
| Guided Conversations | ||
| Custom Domain | ||
| Ticket Field Predictions | ||
| Customer Management | ||
| Direct Assignment | ||
| Email Ticketing | ||
| Help Center | ||
| Live Chat | ||
| Multi-Brand Help Centers | ||
| Multi-Department Ticketing | ||
| Predefined Slas | ||
| Product-Based Ticket Management | ||
| Public Knowledge Base | ||
| Round-Robin Assignment | ||
| Sla Management | ||
| Social Media Channels | ||
| Time Tracking | ||
| Unlimited Custom Reports | ||
| Web Forms | ||
| Workflow Automation | ||
| Workflows |
Showing 29 of 29 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zoho Desk comes out ahead overall, though Zoho Desk Zia can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both Zoho Desk Zia and Zoho Desk offer a free tier.
Zoho Desk scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
