Detailed comparison across 10 dimensions
Winner: Zoho Desk Zia
Zoho Desk Zia clearly comes out ahead of Zonka Feedback on Staquest's weighted six-dimension score. Zoho Desk Zia has a free tier; Zonka Feedback does not. Zonka Feedback's paid plans start at $199/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | Zoho Corporation | Zonka Feedback |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | DevelopmentMarketing | MarketingDevelopmentAI & Machine Learning |
| Categories | ai-chatbot | customer-success |
| Website | Visit | Visit |
Zoho Desk Zia
freemium
per user
per user
per user
per user
flat
flat
| Feature | zoho-desk-zia | zonka-feedback |
|---|---|---|
| Ai For Live Chat | ||
| 20+ Premium Integrations | ||
| Answer Bot | ||
| Advanced Targeting & User Segmentation | ||
| Auto-Tagging | ||
| Ai-Powered Themes, Entities & Sentiment Analysis | ||
| Guided Conversations | ||
| Case Management & Closed-Loop Workflows | ||
| Sentiment Analysis | ||
| Case Management & Cx Automation | ||
| Ticket Field Predictions | ||
| Contact & User Journey Tracking | ||
| Zia Ai Assistant | ||
| Customizable & Multilingual Surveys | ||
| Customizable Ai (Add/Edit Themes, Business Entities) | ||
| Cx Automation & Workflows | ||
| Granular Frontline & Location-Level Intelligence | ||
| Key Driver Identification | ||
| Location & Agent-Based Cx Management | ||
| Location, Agent & Entity Insights | ||
| Multi-Channel Surveys (Email, Sms, Whatsapp, Kiosks, Web, In-App, Offline) | ||
| Nps, Ces, Csat Impact Analysis | ||
| Nps, Csat & Ces Measurement | ||
| Online Reputation Management | ||
| Real-Time Alerts & Digest Emails | ||
| Real-Time Dashboards, Alerts & Digests | ||
| Unify Feedback From Surveys, Reviews, Tickets, Chats & Calls | ||
| “Ask Ai” Insights Assistant |
Showing 28 of 28 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, Zoho Desk Zia comes out ahead overall, though Zonka Feedback can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Zoho Desk Zia offers a free tier; Zonka Feedback does not currently list one.
Zoho Desk Zia scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
