Gladly

Name: Gladly
Author: Gladly, Inc.

A people-centered customer service platform for seamless conversations.

Gladly, Inc.12 views0 comparisons

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About Gladly

Gladly is a customer service platform that shifts the focus from traditional ticket-based systems to a person-centric model. By consolidating a customer's entire interaction history into a single, unified timeline, it enables support agents to provide highly personalized and efficient service across multiple channels. Designed for modern businesses prioritizing long-term customer relationships, Gladly eliminates the friction of fragmented communication. Its primary differentiator is the lifelong conversation view, which ensures agents understand the full context of every customer interaction without needing to reference separate support tickets.

Type:Hybrid

API:Available

Pros & Cons

Pros

Unified customer profiles eliminate the need to search through disparate ticket threads.
Omnichannel support allows agents to manage email, chat, and voice from one interface.
The platform naturally promotes a personalized, relationship-first approach to customer service.
Advanced routing capabilities ensure customers reach the right agent based on history.
Native integration features reduce the need for third-party help desk plugins.

Cons

The platform lacks a transparent public pricing model for small businesses.
Implementation requires significant workflow adjustments compared to traditional ticketing systems.
The feature set may be overwhelming for teams requiring simple, lightweight support tools.

Who Is This For?

Best For

Customer Support Managers

They need a holistic view of customer history to improve resolution times and satisfaction.

E-commerce Support Teams

High-volume retail environments benefit from seeing order history alongside support conversations.

Not Ideal For

Early-stage startups

The platform's complexity and likely enterprise-grade pricing may exceed the needs of small teams.

AI Alternatives to Gladly

AI-powered tools that can replace or augment Gladly

Help Scout

AI-enhanced customer support platform that replaces Gladly for managing shared inboxes and human-centric service.

Human-centric customer support platform with shared inboxes.

76% match

Kustomer

AI-powered CRM and customer service platform that replaces Gladly for personalized, data-driven customer interactions.

A CRM-based customer service platform for personalized support.

75% match

Intercom

AI-first customer service platform featuring automated agents and messaging that replaces Gladly for modern customer engagement.

Customer messaging platform

71% match

IndustriesMarketing Software Development

Categoriescustomer success

Pricing

Gladly operates on an enterprise-focused model that typically requires a custom quote, positioning it as a premium investment for organizations prioritizing high-touch customer experiences over basic ticketing.

Enterprise

Contact sales

Omnichannel support
Customer timeline
AI-powered insights
Automated workflows
Knowledge base
Reporting and analytics
Integrations

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