HubSpot Live Chat

Name: HubSpot Live Chat
Price: 20.00 USD
Author: HubSpot, Inc.

Free Tier

Free live chat tool integrated with a powerful CRM platform.

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About HubSpot Live Chat

HubSpot Live Chat is a versatile communication tool designed to facilitate real-time engagement between businesses and website visitors. By integrating directly with the HubSpot CRM, it ensures that every interaction is automatically logged, providing teams with a comprehensive view of the customer journey. This tool is ideal for marketing and support teams seeking to streamline lead qualification and customer service through automated routing. Its primary differentiator is the seamless synchronization with a robust, centralized CRM, enabling highly personalized conversations that drive conversion and retention.

Type:SaaS

API:Available

Free Tier:Available

Pros & Cons

Pros

Seamless integration with the HubSpot CRM platform.
Automated routing rules ensure chats reach the correct department.
Interaction history is automatically saved to the customer timeline.
Customizable chat widgets match specific brand aesthetics.
Includes a free tier suitable for small businesses and startups.

Cons

Advanced features are locked behind higher-tier CRM subscriptions.
Limited customization options compared to dedicated enterprise chat solutions.
Can become expensive as contact volume and feature requirements scale.
Interface can feel cluttered when managing high-volume support queues.

Who Is This For?

Best For

Sales Development Representatives

Allows for immediate lead qualification and scheduling meetings directly within the chat interface.

Customer Support Managers

Centralizes support tickets and chat logs to maintain a single source of truth for customer issues.

Digital Marketers

Enables proactive engagement with high-intent website visitors to boost conversion rates.

Not Ideal For

Enterprise Support Teams

May lack the complex routing and deep ticketing automation required for massive, global support operations.

Developers needing custom infrastructure

The platform is highly opinionated and tied to the HubSpot ecosystem, limiting external architectural flexibility.

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IndustriesMarketing Software Development HR & Recruiting sales-crm

Categoriescustomer success CRM

Pricing

HubSpot Live Chat operates on a freemium model, offering essential chat functionality for free while gating advanced automation and reporting features behind tiered subscription plans within the broader HubSpot CRM ecosystem.