Detailed comparison across 10 dimensions
HubSpot Live Chat and HubSpot Customer Feedback score closely across Staquest's six weighted dimensions, with no decisive overall winner. Both offer a free tier. Paid plans start at $20/mo for HubSpot Live Chat and $15/mo for HubSpot Customer Feedback.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | HubSpot, Inc. | HubSpot |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentHR & RecruitingSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | customer-successcrm | customer-successcrm |
| Website | Visit | Visit |
freemium
per user
per user
custom
per user
per user
custom
| Feature | hubspot-live-chat | hubspot-customer-feedback |
|---|---|---|
| Advanced Permissions | ||
| Everything In Free | ||
| Everything In Professional | ||
| Everything In Starter | ||
| Knowledge Base | ||
| Shared Inbox | ||
| Advanced Automation | ||
| Automation | ||
| Breeze Customer Agent (Ai) | ||
| Basic Reporting | ||
| Conditional Slas | ||
| Conversation Routing | ||
| Conversational Bots | ||
| Custom Reporting | ||
| Crm Integration | ||
| Customer Feedback Surveys (Nps, Csat, Ces) | ||
| Custom Branding | ||
| Email Templates | ||
| Custom Objects | ||
| Live Chat | ||
| Help Desk Workspace | ||
| Meeting Scheduling | ||
| Increased Limits | ||
| Playbooks | ||
| Live Chat Widget | ||
| Service Analytics | ||
| Skill-Based Routing | ||
| Sla Management | ||
| Ticketing |
Showing 29 of 29 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
HubSpot Live Chat's paid plans start at $20/mo and HubSpot Customer Feedback's start at $15/mo, so HubSpot Customer Feedback is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both HubSpot Live Chat and HubSpot Customer Feedback offer a free tier.
