Detailed comparison across 10 dimensions
Winner: Hubspot Live Chat
HubSpot Live Chat clearly comes out ahead of LiveAgent on Staquest's weighted six-dimension score. HubSpot Live Chat has a free tier; LiveAgent does not. Paid plans start at $20/mo for HubSpot Live Chat and $15/mo for LiveAgent.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | HubSpot, Inc. | Quality Unit, s.r.o. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Learning Curve | - | - |
| Integration | - | - |
| Trending | Stable | Stable |
| GitHub Stars | - | - |
| Industries | MarketingDevelopmentHR & RecruitingSales & CRM | MarketingDevelopment |
| Categories | customer-successcrm | customer-success |
| Website | Visit | Visit |
Hubspot Live Chat
freemium
per user
per user
custom
per user
per user
per user
per user
| Feature | hubspot-live-chat | liveagent |
|---|---|---|
| Advanced Automation | ||
| Agent Ratings | ||
| Advanced Permissions | ||
| Ai Answer Assistant | ||
| Breeze Customer Agent (Ai) | ||
| Ai Chatbot | ||
| Conditional Slas | ||
| Almost Unlimited | ||
| Conversational Bots | ||
| Assisted Channels Integration | ||
| Crm Integration | ||
| Audit Log | ||
| Custom Branding | ||
| Automation Rules | ||
| Custom Objects | ||
| Branding | ||
| Everything In Free | ||
| Call Center & Ivr | ||
| Everything In Professional | ||
| Contact Forms | ||
| Everything In Starter | ||
| Custom Roles | ||
| Help Desk Workspace | ||
| Customer Portal | ||
| Increased Limits | ||
| Dedicated Account Manager | ||
| Knowledge Base | ||
| Everything In Large Plan | ||
| Live Chat Widget | ||
| Everything In Medium Plan |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Live Chat comes out ahead overall, though LiveAgent can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
HubSpot Live Chat's paid plans start at $20/mo and LiveAgent's start at $15/mo, so LiveAgent is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
HubSpot Live Chat offers a free tier; LiveAgent does not currently list one.
LiveAgent scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
