Detailed comparison across 10 dimensions
Winner: HubSpot Live Chat
HubSpot Live Chat clearly comes out ahead of LiveChat on Staquest's weighted six-dimension score. HubSpot Live Chat has a free tier; LiveChat does not. Paid plans start at $20/mo for HubSpot Live Chat and $19/mo for LiveChat.
| Overview | ||
|---|---|---|
| Type | saas tool | hybrid |
| Company | HubSpot, Inc. | LiveChat Software S.A. |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentHR & RecruitingSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | customer-successcrm | customer-success |
| Website | Visit | Visit |
HubSpot Live Chat
freemium
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per user
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| Feature | hubspot-live-chat | livechat |
|---|---|---|
| Everything In Starter | ||
| Advanced Automation | ||
| 1 Recurring Campaign | ||
| Advanced Permissions | ||
| 24/7/365 Support | ||
| Breeze Customer Agent (Ai) | ||
| 60-Day Chat History | ||
| Conditional Slas | ||
| Advanced Reporting | ||
| Conversational Bots | ||
| Agent Performance | ||
| Crm Integration | ||
| Basic Reporting | ||
| Custom Branding | ||
| Basic Widget Customization | ||
| Custom Objects | ||
| Everything In Team | ||
| Everything In Free | ||
| Full Widget Customization | ||
| Everything In Professional | ||
| On-Demand Reporting | ||
| Help Desk Workspace | ||
| Sms And Apple Messages For Business | ||
| Increased Limits | ||
| Staffing Prediction | ||
| Knowledge Base | ||
| Text Intelligence | ||
| Live Chat Widget | ||
| Unlimited Campaigns | ||
| Shared Inbox |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Live Chat comes out ahead overall, though LiveChat can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
HubSpot Live Chat's paid plans start at $20/mo and LiveChat's start at $19/mo, so LiveChat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
HubSpot Live Chat offers a free tier; LiveChat does not currently list one.
