Detailed comparison across 10 dimensions
Winner: HubSpot Live Chat
HubSpot Live Chat clearly comes out ahead of Survicate on Staquest's weighted six-dimension score. Both offer a free tier. Paid plans start at $20/mo for HubSpot Live Chat and $114/mo for Survicate.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | HubSpot, Inc. | Survicate |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentHR & RecruitingSales & CRM | MarketingDevelopmentSales & CRM |
| Categories | customer-successcrm | customer-successcrm |
| Website | Visit | Visit |
HubSpot Live Chat
freemium
per user
per user
custom
freemium
flat
flat
flat
| Feature | hubspot-live-chat | survicate |
|---|---|---|
| Custom Branding | ||
| Advanced Automation | ||
| 1 Dashboard | ||
| Advanced Permissions | ||
| 10 Dashboards | ||
| Breeze Customer Agent (Ai) | ||
| 10 User Seats | ||
| Conditional Slas | ||
| 100 Data Points | ||
| Conversational Bots | ||
| 1:1 Human Training | ||
| Crm Integration | ||
| 2 Teams | ||
| Custom Objects | ||
| 25 Survey Responses | ||
| Everything In Free | ||
| 25+ Integrations | ||
| Everything In Professional | ||
| Advanced Survey Logic | ||
| Everything In Starter | ||
| All Integrations Available | ||
| Help Desk Workspace | ||
| Custom Branding, Incl. Css | ||
| Increased Limits | ||
| Custom Number Of Dashboards | ||
| Knowledge Base | ||
| Custom Tos, Dpa, And Nda | ||
| Live Chat Widget | ||
| Custom User Seats & Teams | ||
| Shared Inbox |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Live Chat comes out ahead overall, though Survicate can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
HubSpot Live Chat's paid plans start at $20/mo and Survicate's start at $114/mo, so HubSpot Live Chat is the lower entry price. Check the pricing comparison for higher tiers and per-seat costs.
Both HubSpot Live Chat and Survicate offer a free tier.
HubSpot Live Chat scores higher on pricing value in Staquest's analysis. It is the highest-weighted dimension in this comparison.
