Detailed comparison across 10 dimensions
Winner: HubSpot Live Chat
HubSpot Live Chat clearly comes out ahead of Tawk.to on Staquest's weighted six-dimension score. Both offer a free tier. HubSpot Live Chat's paid plans start at $20/mo.
| Overview | ||
|---|---|---|
| Type | saas tool | saas tool |
| Company | HubSpot, Inc. | tawk.to |
| Free Tier | ||
| Has API | ||
| Open Source | ||
| Trending | Stable | Stable |
| Industries | MarketingDevelopmentHR & RecruitingSales & CRM | DevelopmentMarketingAI & Machine Learning |
| Categories | customer-successcrm | customer-successai-chatbot |
| Website | Visit | Visit |
HubSpot Live Chat
freemium
per user
per user
custom
freemium
| Feature | hubspot-live-chat | tawkto |
|---|---|---|
| Advanced Automation | ||
| 1880+ Emoji | ||
| Advanced Permissions | ||
| 45+ Languages | ||
| Breeze Customer Agent (Ai) | ||
| Agent > Agent Messaging | ||
| Conditional Slas | ||
| Agent Alerts | ||
| Conversational Bots | ||
| Aliases | ||
| Crm Integration | ||
| Attention Bubble | ||
| Custom Branding | ||
| Automated Translation (Beta) | ||
| Custom Objects | ||
| Ban/Unban Visitors | ||
| Everything In Free | ||
| Chat Pages | ||
| Everything In Professional | ||
| Crm | ||
| Everything In Starter | ||
| Custom Tabs | ||
| Help Desk Workspace | ||
| Departments | ||
| Increased Limits | ||
| Desktop Notifications | ||
| Knowledge Base | ||
| Detailed Reporting | ||
| Live Chat Widget | ||
| Domain Restriction |
Showing 30 of 30 features
Dashes mean the feature isn't listed in our data. The tool may still support it.
On Staquest's weighted six-dimension scoring, HubSpot Live Chat comes out ahead overall, though Tawk.to can be the better fit depending on your priorities — see the dimension-by-dimension breakdown above.
Both HubSpot Live Chat and Tawk.to offer a free tier.
