The top alternatives to ServiceNow Incident Management are Jira Service Management, Freshservice and ServiceNow Cloud Observability, ranked by Staquest on relevance, shared use cases, and pricing. Jira Service Management is the strongest free option.
Staquest ranks Jira Service Management as the top alternative to ServiceNow Incident Management — Enterprise ITSM platform for incident tracking and service management.. The full ranked list above compares 10 options.
Jira Service Management offers a free tier and is the highest-ranked free alternative to ServiceNow Incident Management in Staquest's analysis.
Staquest identifies 10 tools similar to ServiceNow Incident Management using graph relationships, embedding similarity, and shared categories. The closest are Jira Service Management, Freshservice, ServiceNow Cloud Observability.
Alternatives are ranked by verified relationships, semantic similarity, and category overlap.
